Refund policy

🔁 Return & Refund Policy
Returns

You have the right to return your order within 14 days of receiving the goods.

To initiate a return, please contact us at:

📧 info@global-d.co.uk

We respond to all inquiries within 2 business days.

After contacting us, we will provide instructions for the return process.

Returned goods must be sent to the following address:

GLOBAL D LTD
Ligatnes 4
Riga, LV-1014
Latvia

Return shipping costs are the responsibility of the customer.

Conditions for Returns

To be eligible for a return:

The item must be unused and in its original packaging.

The product must not be opened or damaged.

The item must be returned in resalable condition.

For hygiene and safety reasons, we do not accept returns of opened cosmetic or personal care products.

Non-Returnable Items

We do not accept returns in the following cases:

Opened or used products

Items damaged due to improper handling

Products returned without prior contact

Items returned after the 14-day return period

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Original shipping costs are non-refundable, unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us at info@global-d.co.uk
 within 48 hours of delivery.

We will review the case and provide a suitable resolution.